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Support

How can we help?

Kinetopia is built by one person. Email support@kinetopia.org and you'll get a real response, usually within a day. For everything else, the answers below cover most of it.

Quick contact: Bugs & how-to → support@kinetopia.org. Press, partnerships, or general → contact@kinetopia.org.

Getting started

How do I record my first activity?

Open the app, tap the Record tab, tap the sport row at the top to pick what you're doing, then tap Start. Kinetopia begins timing immediately. For GPS sports (run, ride, hike, etc.) make sure you've allowed location access on first launch.

Why can't I see a map during my workout?

Three possibilities: (1) the sport you chose doesn't use GPS — strength, yoga, swim, tennis, pickleball, and scuba intentionally don't show a map; (2) you haven't granted location permission yet — go to Settings → Privacy & Security → Location Services → Kinetopia and choose While Using App or Always; (3) you're indoors with no satellite lock — give it a minute outside.

I'm new — what do I set up first?

Tap the You tab → Profile and add your weight (used for calorie estimates). That's the only thing you have to do. Everything else can wait until you actually use the relevant feature.

Purchase & ownership

Is Kinetopia really a one-time purchase?

Yes. $14.99 once. There is no monthly tier, no annual upgrade, no "Pro" version. The version you buy is the version with every feature, forever.

How do I restore my purchase on a new phone?

Install Kinetopia from the App Store using the same Apple ID you bought it with. The app will detect your prior purchase automatically. If something looks wrong, email support@kinetopia.org.

Does Family Sharing work?

Yes. If you enabled Family Sharing for Kinetopia in your App Store settings, every family member can install it without paying again.

Can I get a refund?

Refunds go through Apple. Visit reportaproblem.apple.com, find Kinetopia in your purchase history, and request a refund there. We don't have any control over App Store refunds, but Apple usually approves them within a few days.

Apple Watch

Where do I get the watch app?

The watch app ships inside the iPhone app. After you install Kinetopia on your iPhone, open the Watch app on your phone → My Watch → scroll to Available Apps → tap Install next to Kinetopia. On most devices, it's installed automatically.

Will the watch work without my phone?

Yes for recording. The watch buffers GPS, heart rate, and other metrics locally during the workout. When you finish, the workout is sent to your phone the next time the two are in Bluetooth range. If you only have a cellular Apple Watch, this still works the same way — Kinetopia doesn't use cellular for syncing.

Why is my watch heart rate missing?

The watch app uses HKLiveWorkoutBuilder, the same Apple framework as the built-in Workout app. If HR doesn't show up: (1) make sure the watch is snug on your wrist; (2) verify HealthKit permissions in Watch app → Privacy → Health; (3) confirm Heart Rate is enabled in the Health app on iPhone.

Apple Health

How do I connect Apple Health?

Go to You → Settings → Apple Health → Connect. You'll see Apple's permission sheet. Tap Turn On All for the cleanest experience, or pick exactly what you want to share.

What does Apple Health sync include?

Two-way. Kinetopia writes: every completed workout (with active energy, distance, and the GPS route as HKWorkoutRoute). Kinetopia reads: existing workouts from any source (including Apple's own Fitness app and third-party apps), plus weight, height, and resting heart rate.

Will I get duplicate workouts?

No. Kinetopia deduplicates by Apple Health's stable workout UUID. The same workout imported twice will be matched and skipped on the second pass.

I authorized Health, but no historical workouts imported.

Apple Health requires you to explicitly grant read permission for each data type. Open the Health app → Sharing → Apps and Services → Kinetopia and make sure everything you want shared is enabled. Then tap Sync now in Kinetopia's Settings → Apple Health card.

Does Kinetopia work with Caltopia?

Yes — through Apple Health. Caltopia is the sibling app from the same developer for tracking what you eat. Kinetopia writes your workout's active energy burn to Health; Caltopia reads it, so your daily calorie target adjusts based on what you actually trained. Caltopia writes your weight to Health; Kinetopia reads it for calorie calculations. Neither app has any direct knowledge of the other — they cooperate through Apple's framework. Both are separate one-time purchases.

iCloud sync

What does iCloud sync actually do?

It syncs your Kinetopia activities, gear, goals, and personal records across all your Apple devices signed into the same iCloud account. The sync uses your own private CloudKit database — never our servers, never a third party. It's off by default; you turn it on per-device.

How do I turn it on?

You → Settings → iCloud sync, flip the toggle, then quit and reopen the app. SwiftData configures the CloudKit container when the app launches, so the change takes effect on relaunch.

Can I use Kinetopia without iCloud?

Yes — that's the default. With iCloud off, everything stays on the device. The app has no other syncing or backup mechanism, by design.

Court sports (tennis & pickleball)

Why no distance for tennis?

Because nobody cares how far you walked on a tennis court. We track what actually matters: matches, wins, losses, set scores, and (optionally) opponent name.

How do I log a win mid-session?

During recording, tap + Won match or + Lost match. There are also Set buttons for finer-grain tracking. Tap Undo last if you misclick. You can also fill all this in after the fact on the save sheet.

Do I have to enter set scores?

No. The scores text field is freeform and optional. Some people just track W-L counts; others write "6-4, 3-6, 7-5" for their records.

Data & exports

How do I export my data?

Open any activity, tap the menu in the top-right, choose Export GPX. The file follows the GPX 1.1 spec with the Garmin TrackPointExtension for heart rate. Every other fitness tool can read it.

Can I import workouts from another app?

The cleanest path is through Apple Health: connect Health, and any workouts already in your Health database (recorded by Strava, Apple Fitness, Nike Run Club, Garmin, anything that writes to Health) will be imported on next sync. Direct GPX import isn't yet supported.

How do I delete an activity?

Open the activity → tap the menu → Delete. Confirm. The activity is gone immediately and permanently — there's no recycle bin (and we don't have a server to retrieve it from).

How do I delete all my data?

Uninstall the app. With iCloud sync off (the default), that wipes everything. If iCloud sync was on, Kinetopia's CloudKit data lives in your private iCloud database — delete it from Settings (iOS) → [Your Name] → iCloud → Manage Storage → Kinetopia.

Troubleshooting

GPS distance looks too short / too long.

Phone GPS is rough during the first 20–30 seconds of a recording (the chipset is still acquiring satellites). Kinetopia's accuracy gate drops fixes worse than 35m, which usually catches the early garbage. If you start indoors, the recording's distance will be light by however far you traveled before stepping outside.

My workout's heart rate is empty.

HR only appears if a paired Apple Watch was broadcasting during the workout, or if another HK source (third-party HR strap) was active. Without a wearable, Kinetopia doesn't estimate HR.

The app crashed.

Sorry. Email support@kinetopia.org with: (1) what you were doing right before it crashed, (2) your iPhone model and iOS version, (3) the Kinetopia version (Settings → About). Crash logs aren't auto-collected by us — you can find them under iOS Settings → Privacy & Security → Analytics & Improvements → Analytics Data if you want to attach one.

Still stuck?

One human reads every message that comes in. The fastest path is email:

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